Trade-in Fraud!

[carcamo]

i trade in in my pixel 3 for the pixel 5, i only trade in because they offer me $400 off the new one and its been two months and i havent heard anything, did not get any email, except the one with the submission code and when checking the submission code it says

final trade in value-$0.00 

The pixel 3 was in perfect working condition, no cracks and eveything was working fine, so i just sent them my perfect working condition phone for free, pretty upset and its not right, will be making further actions on this 

[vzw_customer_support]

carcamo, we want to ensure you get the promotion you were expecting! Please respond to the Private Note we are sending so we can take a closer look and help.

ScottD_VZW

[vzw_customer_support]

carcamo, we are sending this in response to a recent post you made about your promo for your new phone not being applied. Please respond to this message so we can take a closer look and help!

ScottD_VZW