I am a recent customer that just joined Verizon wireless. I ported 4 lines from T-Mobile and also have 4 trade-ins for monthly credit. I checked the status of the trade-in and there was only 1 phone that was found. I have been on the phone with at least 4 customer service rep and none of which can address the issue. I am really disappointed. It seems like Verizon will promise you everything during the sale but not follow through after you become a customer.
I’m a current customer who upgraded and can’t print a shipping label or seem to get a recovery kit sent. I need to send the old phones back by tomorrow. I can’t even get an address as to where to send the phones and worry about losing the credit.
Seybufn, thank you for the update. We are very happy to hear your concerns have been resolved. Thank you for being a valued Verizon Wireless customer. Have a great day! - Michelle
I agree as I had the same issue. I sent in a phone and they indicated that I sent a phone that I have never owned. They are unable to send back my old phone or do much to honor the trade in agreement. Returning the phone I purchased with the trade and buying something out right and cancelling Verizon service.
After dealing with a few "trade in" or "switch to us" programs through GoogleFi, T-Mobile and now Verizon I would avoid being tied to any one service provider at all costs.
Start a new topic or ask questions in the open forum.
