Trade in / Recycling program return policy?
HannahSchmale
Newbie

I am wondering if I send in my phone to the trade in/recycling program and it is denied........will it be sent back to me or will Verizon keep it and not pay me?
The website says that devices will not be sent back, but when I was chatting with a Verizon representative she said it would be sent back.   Which is it?

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Re: Trade in / Recycling program return policy?
dad_of_2
Specialist - Level 1

You will not get it back. A lot of people on these forums are trying to get their phones back and are not able to.

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Re: Trade in / Recycling program return policy?
mama23dogs
Legend

You don't get the phone back.  And they add what ever the allowance for the early upgrade on your account.  Figure $200-300 bill if your phone fails inspection.

IF it is damaged in shipping, you have to prove it, or you get stuck with the bill.

i Say, keep the phone or ebay it.