Has anyone actually had the issue of bait and switch trade-in value resolved by Verizon? We traded in 3 lines, two orders placed online with Verizon rep assistance on phone who confirmed $579 value ( I also have screenshots) and one order was placed by another Verizon rep who also assured us $579 trade-in value after entering old phone IMEI#. 2nd rep (Reagan) also promised to call us back in 2 weeks to confirm that trade-in went smoothly. Turns out we are only going to receive $100 for each, instead of the promised $579. No follow-up call from Reagan or anyone at Verizon. After spending hours on phone and being transferred and disconnected multiple times, I wonder if I should just cut my losses and take our phones to T-Mobile and accept the $800 per line that they are offering.
Our goal is for you to take advantage of all the available promotions, PJR20. The last thing we want is to lose you as a customer. We want to take a second look at this situation and get additional information. We sent you a Private Note so we can continue working on this matter. -Gerson
I responded to the private message on 10-5-21 and asked them to review notes on my account from phone customer service reps confirming my trade-in values ($579 each for 3 lines, the 4th line was different promotion and was correct). I have heard nothing since then.
I feel your frustration. I have been trying to resolve a device trade in credit for 1 of 2 phones that I traded in since Aug 10, 2021. I applaud Verizon for resolving one of them couple weeks ago. But the second one hasn't been resolved.
I'm sorry for any delay in getting a reply back from your Private Note. Please resend a Private Note so we can make sure to review all the details of the account and the trade-in values. -Kevin
I replied again today to the private message but I feel that I am on the road to nowhere. I am being patient but I will ultimately notify consumer protection agencies if this is not resolved. Customers are being cheated by your trade-in policies and left with no recourse after taking your reps at their word. This seems to be Verizon’s way of doing business.