I switch from AT&T to Verzion last November. There is promption that is buying new iphone13 series and get trade in credit for you old phone. And I purchased iphone13 pro. The agent mentioned there is a $400 off if trade in my old iPhone 6. While I did not like iPhone 13 pro, so I returned and exchange to iphone13 within a week. And I did the trade-in my old iPhone 6 that time. However, the Verizon system showed the exchange from iPhone13 pro to iphone13 was a upgrade, and later trade-in value of my iPhone6 was only $10.
I called Verizon customer service several times, and no one can solve the problem. Hoping someone in here can help this issue. Thanks!
We sincerely appreciate you coming to the Verizon Wireless family, ziwang. You have a great team here who will work tirelessly to ensure you get the correct promotional value from your trade. Since we will be working with account details, we have sent a private note to continue our conversation.