today I got this email:
So far nobody can explain what has happened or why. I was very careful to order a 10.2 IPAD 8 GEN 32GB SG order number 991346130698470 and go through the special promotion. Basicly the promo said you could trade in an old ipad and get 100.00 promotion credit for the old device. Now. I knew up front this was a good deal because an old Ipad like this was basicly worthless on ebay. So I signed right up and bought the new ipad and sent them back the old ipad. Verizon Apple® iPad; Wi–Fi + Cellular Black 64GB. Was pristine. Never taken out of it's otterbox case. battery good.. no issues.
Now its says it's been changed to 14.00. Sorry all. I would NOT have purchased the new IPAD under any reason without the special promo of giving me 100.00 for the old ipad. Verizon said they would give me 100.00 if I purchased a new IPAD. so I did just that. Nothing is wrong with the devivce. the info is 100% correct and they said they would give me the promo credit for the old device. Now they don't want to? no way.. not going to work in my book.
It looks like the system didn't properly carry the promotional value over properly. Hopefully you have something before this email that documents the $100 trade-in value (perhaps on your original order confirmation email/receipt?) or something showing the promo offer during your purchase date.
The trade-in status page based on your submission ID shows $14 as the original estimate (i.e., missing the promo). That's why I suggest you see if you have something else other than this most recent email that shows the original trade-in value as $100. Since it acknowledges that the right device was received, then it's just a matter of having to demonstrate you were entitled to the $100 instead of $14 (the Verizon system has messed up so many people's trade-ins, including one I sent in where they can't find the Submission ID in the system even though they know they have the device, and nobody cares to see my proof). So even if you have this proof, it might not be easy to get someone to fix it.
The trade-in status isn't easy to find online, so here's the info showing they think it's only $14, and that is what they gave you:
Submission Date: 11/27/2020
Trade Origination: Online
Trade Credit Method: Verizon Account Credit
Original Appraisal: $14.00
Final Trade-in value: $14.00
Disclaimer: I am not a Verizon employee, rather just a customer such as yourself.