Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Trade-in kit not received


I just upgraded from an Apple iPhone 11 Pro to a 14 Pro because Verizon was running a deal where they offered $800 for my 11 Pro as a Trade-In. In the past I have received the trade-in kit with the new phone in the same package but I did not get that this time with the new phone. Does the trade-in kit ship separately now and when can I expect it? I can’t find anything in my account about it.