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Trade in kit
Mary124
Member

I bought 3 Iphone 13 on October 8 and 11. and for some reason, it’s really hard to get the trade in kit. Worst of all, the worst experience for a new customer. 
It’s Nov 3rd and after so many calls with customer service and with a supervisor, no one is able to help me. They’ve ordered the trade in kit more than 3 times over the phone. I’ve ordered through the chat service and still nothing. Last, I did tried to order for myself  the trade in kit and still nothing. How many times do I have to call? I can not waste my time trying to solve a problem that to begin with was not my fault. And please, don’t try to give me the instructions on how to reorder the trade in kit because I already tried it. Also, “We’ll send you another trade in kit” it’s something they’ve done several times and still nothing.

 

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Re: Trade in kit
vzw_customer_support
Customer Support

We know it's important to make sure your device gets traded in, Mary124. We are here to help. How long has it been since the kit was last ordered? *Rebecca

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Re: Trade in kit
Mary124
Member

Last Friday they resent the kit and I was tracking it with the tracking number customer service provided me.  It was supposed to arrived today but usps sent it back to VZW , the reason, “insufficient address” 
Today they reorder it again but what makes it different for the other 4 times customer service reordered? Or  the one time  the chat service also reordered? Or when I even reordered making sure the address was right and even when I did it , still I couldn’t get it? All I heard is , “We’ll reorder it again” “I promise you’ll get your kit this time” “Your case was escalated” even talking with a supervisor was no helpful at all. 

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