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Trade in problem
Soulmoss1
Member

I traded three iPhones, each was in excellent working condition. I wrapped each in bubble tape, Left it in a Hard case, and used the Verizon packaging to return. None had a crack or break. 
I was supposed to get $200 for each; one went through with no problem. Second one got reimbursed after a call. Third one, Verizon claimed it arrived with back smashed. They promised to email me pictures but never did. How do I get this resolved? I am positive the phone wasn’t broken when shipped. The whole experience with Verizon has made me distrust them and the process. 

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Re: Trade in problem
vzw_customer_support
Customer Support

We definitely want to restore your trust in us, as we did when we reimbursed you before. You mentioned that you were supposed to receive the abuse/ damage image. How long ago did you request this to be emailed to you?

 

AlfredoR_VZW

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