Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Trade in promo - beware

I did a trade in for an Iphone for my pixel 6 pro unlocked. 

The promo was for 800 dollar trade in. The pixel pro was UNLOCKED and I have proof of purchase for it being bought unlocked. 

Get an email today, the trade in now went down to 345 because it's a Verizon pixel 6 pro. 

They basically told me there's nothing they can do right now and I'd just have to wait until my next billing cycle for them to look into it. I told them to look up the IMEI and it shows it's unlocked.

Ive been a customer for years, but this, this has brought me to the point of switching. 

Re: Trade in promo - beware
Customer Support

Congratulations on getting a new phone, Slamone! That is always an exciting time. We are sorry to learn that there were some complications when it comes to the trade-in promotion expectations. We will need to gather more information about the upgrade and the promotion, so we have sent a private note to you.