I added my girlfriend to my line in July. She had an IPhone XR and I had an iPhone 11 max pro at the time.
We were told at the store there was a buy one get one free promotion. But they also had a trade in promotion which we decided to take. we traded in both phones.
We were told we would receive a credit on the monthly bill for EACH device traded in which came to 2 credits of $34 each. The first 2 months of my new plan had both credits and everything seemed to be okay.
Until I got my bill for this month, and realized my bill was now $34 more. I had lost a credit from trading in my device.
I contacted customer support, who came to the conclusion that I was on the buy one get one promotion, and it wasn’t stackable with the device trade in promotion. She offered to credit me $132.13 for the trade in DEVICES.
$132.13 for an iPhone 11 max pro and iPhone XR.
Now the buy one get one promotion I would’ve gotten without trading in my phones, but I did because I was offered $34 a month for 24 months for each trade in. I never would’ve traded both these phones for a mere $132.13. Verizon stole those phones, promised me credits every month and instead could only credit my account. I could’ve sold those phones myself for more and still gotten the buy one get one they said I have now.
Ive had Verizon for over 10 years but I’ll be leaving this service behind me once I buy out the phones me and my girlfriend bought. Verizon is a disgrace and the customer service is horrendous to say the least. They stole 2 very well kept phones from me. Lied about what I would get for them. And probably turned around and sold them, and turned me around and fudgeed me. What a disgrace.
Oh, no, we never want something like this to happen. We'd like to see what's going on. Let's get to the bottom of it. Please send us a Private Note for assistance.*Melissa