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Trade-in received but still no response over 1 month later.
Chu2
Member

I pre-ordered the Pixel 4 and chose it with the trade in option. I noticed at the time that my phone had been registered as a black pixel 2 but it was a kinda blue pixel 2. There were no cracks on the screen, but it was cracked on the back of the phone. 

Either way, ups says that the package was received but it's been over a month since it has been received. Does it usually take this long for an appraisal?

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Re: Trade-in received but still no response over 1 month later.
vzw_customer_support
Customer Support

Hello Chu2! We know it's vital that we correct your trade-in, and we're glad to help. Please respond to our private note. 

 

AaronS_VZW

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Re: Trade-in received but still no response over 1 month later.
Chu2
Member

Where can I find the private note?

 

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Re: Trade-in received but still no response over 1 month later.
vzw_customer_support
Customer Support

Your Private Notes are on the top right-hand side under your notifications. You can also send us a Private Message on Facebook, or Follow us on Twitter @VZWSupport and send us a DM. BrittanyC_VZW

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