Trade in status not updated!!
Jason_W
Enthusiast - Level 3

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My screenshots say all. Verizon return center received my phone a while ago, but trade in status does not update. 

I really need to see that my trade in value starts applying to my bills.

Can somebody please help me?? 

It’s extremely difficult to chat or speak with a Verizon representative - I don’t have time to wait for like an hour on hold. 

 

Re: Trade in status not updated!!
GreenBeret
Enthusiast - Level 3

Have you tried to go to this check status page to ensure you have been assessed and final trade-in credit given? 

https://www.verizon.com/od/trade-in/checkStatus?adobe_mc=MCMID%3D21051583203815798670252495481028319...

 

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Re: Trade in status not updated!!
Jason_W
Enthusiast - Level 3

Thanks for the link but it says “$0.00”

 

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At this point,

I feel like I was deceived. 

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Re: Trade in status not updated!!
vzw_customer_support
Customer Service Rep

Jason_W, we understand the importance of being able to have the trade in managed in the best way possible. So we can help, please send us a Private Note to look closer into this. *Jose

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Re: Trade in status not updated!!
Jason_W
Enthusiast - Level 3

Thanks for the reply. I sent you PM. Can you check and investigate my case? Thanks 

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Re: Trade in status not updated!!
Courtled
Enthusiast - Level 1

Did you get this resolved? Mine was started three days before yours and I have the exact same message-Value if $0 on my status. 

Re: Trade in status not updated!!
Jason_W
Enthusiast - Level 3

Unfortunately, no it’s not solved. And the rep above has not replied to my private message yet. 

we are deceived and lied to. 

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Re: Trade in status not updated!!
vzw_customer_support
Customer Service Rep

We will be happy to look into this for you! Have you tried to check it again to see if there have been any updates?~David

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Re: Trade in status not updated!!
Jason_W
Enthusiast - Level 3

No. As of now, Aug 29 10:00 PM (EST), it still shows as $0.

It has not yet been processed. 

The Verizon center in FortWorth TX received my phone on Aug 05 at 10:00 am, according to UPS tracking status. 

 

 

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Re: Trade in status not updated!!
Jennzach01
Enthusiast - Level 3

Same here…mailed 7/14

Verizon received 7/22.

Status says it’s not been evaluated and the trade in value is sitting at $0.

But my bill is still getting to me right on time without the credit!