Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Trade in status not updated!!
Jason_W
Member

C42E25D4-BC8A-4F87-A9A1-9577B5BC596C.jpeg

 

4B19187F-2E3E-499F-A326-2CAE759A0A1E.jpeg


My screenshots say all. Verizon return center received my phone a while ago, but trade in status does not update. 

I really need to see that my trade in value starts applying to my bills.

Can somebody please help me?? 

It’s extremely difficult to chat or speak with a Verizon representative - I don’t have time to wait for like an hour on hold. 

 

Re: Trade in status not updated!!
GreenBeret
Member

Have you tried to go to this check status page to ensure you have been assessed and final trade-in credit given? 

https://www.verizon.com/od/trade-in/checkStatus?adobe_mc=MCMID%3D21051583203815798670252495481028319...

 

0 Likes
Re: Trade in status not updated!!
Jason_W
Member

Thanks for the link but it says “$0.00”

 

3DDAA72B-E3D2-474A-9ADB-120700CAA8F5.jpeg

At this point,

I feel like I was deceived. 

Tags (1)
0 Likes
Re: Trade in status not updated!!
vzw_customer_support
Customer Support

Jason_W, we understand the importance of being able to have the trade in managed in the best way possible. So we can help, please send us a Private Note to look closer into this. *Jose

0 Likes
Re: Trade in status not updated!!
Jason_W
Member

Thanks for the reply. I sent you PM. Can you check and investigate my case? Thanks 

0 Likes
Re: Trade in status not updated!!
Courtled
Member

Did you get this resolved? Mine was started three days before yours and I have the exact same message-Value if $0 on my status. 

Re: Trade in status not updated!!
Jason_W
Member

Unfortunately, no it’s not solved. And the rep above has not replied to my private message yet. 

we are deceived and lied to. 

0 Likes
Re: Trade in status not updated!!
vzw_customer_support
Customer Support

We will be happy to look into this for you! Have you tried to check it again to see if there have been any updates?~David

0 Likes
Re: Trade in status not updated!!
Jason_W
Member

No. As of now, Aug 29 10:00 PM (EST), it still shows as $0.

It has not yet been processed. 

The Verizon center in FortWorth TX received my phone on Aug 05 at 10:00 am, according to UPS tracking status. 

 

 

0 Likes
Re: Trade in status not updated!!
Jennzach01
Member

Same here…mailed 7/14

Verizon received 7/22.

Status says it’s not been evaluated and the trade in value is sitting at $0.

But my bill is still getting to me right on time without the credit!