Trade in valuation length

[arkard]

I traded in my phone 2 months ago during the broken device promo. I still have not received a valuation for my phone and any time I call support they "raise an escalation ticket" and tell me it should be coming soon. Has anyone taken this line to even receive valuation for their trade in device? 

[vzw_customer_support]

arkard, it's important to us that our customers are always in receipt of the discount they qualify for. We welcome the opportunity to check the status of your trade-in. Can you provide us with your trade-in submission ID per your trade-in submission email?

-Ebony