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Correct Answer!
Trade in valuation length
arkard
Member
‎08-20-2021 01:11 PM

I traded in my phone 2 months ago during the broken device promo. I still have not received a valuation for my phone and any time I call support they "raise an escalation ticket" and tell me it should be coming soon. Has anyone taken this line to even receive valuation for their trade in device? 

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Correct Answer!
Re: Trade in valuation length
vzw_customer_support
Customer Support
‎08-22-2021 01:22 PM

arkard, it's important to us that our customers are always in receipt of the discount they qualify for. We welcome the opportunity to check the status of your trade-in. Can you provide us with your trade-in submission ID per your trade-in submission email?

-Ebony

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