I traded in my phone 2 months ago during the broken device promo. I still have not received a valuation for my phone and any time I call support they "raise an escalation ticket" and tell me it should be coming soon. Has anyone taken this line to even receive valuation for their trade in device?
arkard, it's important to us that our customers are always in receipt of the discount they qualify for. We welcome the opportunity to check the status of your trade-in. Can you provide us with your trade-in submission ID per your trade-in submission email?