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Trade in value
juliacat
Member

I sent a perfectly fine 8 plus phone to verizon and expected the full $200. Today I received an e-mail that I will only receive $100 because the screen was cracked. I will never deal with Verizon again and I don't know why anyone would given we can go to professionals at the Apple store which is what I was told to do when they didn't know what was wrong with my new 11. It turns out that the Verizon Rep. never activited the sim card. 

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Re: Trade in value
bp131
Member

Thank you for the heads up. I think I will take a picture of my phone before sending it back since I just completed the trade in process online. (as proof that the screen is not currently cracked.)

 

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Re: Trade in value
vzw_customer_support
Customer Support

juliacat,

 

I am very sorry to hear about this outcome, we always try to set the right expectations so that you can get maximum trade-in value. Was the device cracked before you sent it in? Were you advised prior that the device needed to be in good condition to receive trade-in value?

 

ColinH_VZW

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Re: Trade in value
vzw_customer_support
Customer Support

We'll be here if you need additional assistance. JoelD_VZW

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