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Trade in
Sjeannnnnnn
Member

Sent my phone in with over two weeks to spare on the 30 day return. Made it to them in EXACTLY 30 days. They reduced my refund from $800 to $375. Very disappointed. If this isn’t fixed immediately I think I’ll be moving my phone service elsewhere. 

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Re: Trade in
vzw_customer_support
Customer Support

Hello, Sjeannnnnnn. We know how important it is for you get the full promotion value for your Trade In. The return date, is most not the cause of the change in the promotional value, but instead it would have to do with the device or promotion requirements (e.i. plan). We are going to send you a Private Note to assist you with correcting this issue. 

*Cassie

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