I recently started a trade in for my family’s phones. I received a trade in box with one shipping label and two phone envelopes. I’ve sent in both of the phones but now my trade in status shows only one of the phones as being processed and the other is still marked as waiting for me to ship it. What do I need to do for Verizon to find the phone and process it?
It's important to know what's happening with your trade-ins. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa