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I have a suggestion. I think it would be great if I could go to a verizon store and get a wireless phone to try for 2 or 3 days to decide if I like the service from all of my places I go. Then you could return to the store and if you like the service you could dump your old provider and switch to this one. It wouldn't even have to call people they could even just have it dial into a recording just so you know if it works where you need it to work. They would only need a few and people would have to set it up on a schedule to get one. Any ideas on this?
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So what happens when the tester breaks the phone?
I imagine Verizon would have to run the same credit checks, etc. that they run for a new account in order to even consider loaning a phone.
Also, how would it work for testing features other than voice? (email sync, internet browsing, apps, etc.)
What recourse would Verizon have if you didn't return the "test" phone?
What phone would they allow you to use for testing? What if the customer wants a different phone?
These are just a few of the questions that would have to be answered before it would even be a possibility, and this is just from a customer standpoint. I'm sure that there are plenty more for Verizon, and these don't even start on legal stuff.
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I agree with Zehan. It's basically the same idea. If you want to try it out just buy it and if you don't like it after a few days return it. You generally have three business days to undo any contract you sign so it should be easy to return the phone, get your money back (minus perhaps a restocking fee) and walk away.
It doesn't make sense for any wireless carrier to basically hand out free cell phones with three free days of service just so people can try it out. Phones would end up broken, never returned, etc. and the limits they'd have to put on the deal to protect themselves would be insane and make the whole thing pointless.
Buy it, try it, return it. You can do this now.
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Well, sort of. If I go and get a new carrier and want to keep my number, I have to cancel my existing service and move everything. If you don't like it and have to go back you pay activation fees etc. plus if you were with your carrier for a long time they likely don't offer the same package and pricing anymore of what you had. Now you have to pay a lot just to get back what you had before unless anyone knows if they have to take you back if you change your mind without penalty?
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I would be happy to pay a deposit and get it back for a good returned phone, the carrier doesn't pay much for the phone anyway so put a deposit on it. If it gets broken they will make money, I would be alright with that. Rental companies everywhere work with this and have no problem.
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RyanErickson wrote:... If I go and get a new carrier and want to keep my number, I have to cancel my existing service and move everything. If you don't like it and have to go back you pay activation fees etc. plus if you were with your carrier for a long time they likely don't offer the same package and pricing anymore of what you had. Now you have to pay a lot just to get back what you had before unless anyone knows if they have to take you back if you change your mind without penalty?
Ummmm, if you were with this carrier for so long, but yet want a new carrier, then something is either looking waaaay better with a new carrier or something happened with your current carrier to cause you to want to switch after all this time. It's your choice. And if you want to switch and keep your number....then you deal with the rules for cancelling service and starting new service with another carrier. Something has prompted this switch. To expect a free phone for a few days, "just to be sure", is not reasonable, IMHO. If you are that hesitant about leaving your old carrier, then don't leave. If you do decide to make the switch, then make the switch. You can't have it both ways.
IF you choose to switch carriersand move to Verizon, then you do have 30 days to decide if the service/phone is for you; you can cancel without penalty, pay for the service you used, and move on to a different carrier or back to your old one. I don't know what other carrier's policies are as far as starting new service and cancelling. And your old carrier may entice you with deals to get you back as a customer....who knows?
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So really is it cheaper for say Verizon to give me a phone, do all of the change of service, then after I've had them for 29 days I request all of my money back and give them back a used phone when they gave me a new one? I think they would save more money for themselves and the customer this way.
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You can do this..just not in the way you are thinking of. If you aren't sure if you want to change carriers you can start service with the other carrier, let them give you a new temporary number, and you have 30 days to decide if you want to keep the service. When you are sure you want to transfer to the new carrier THEN port your number over from the other carrier. Of course you'll be paying two cell phone bills for that time the services overlapped, but you can't expect free service.
Carriers actually pay close to full price for a phone. Carriers make their money on the service not the phones. They actually sell most phones for less than what they pay for them. That's why you have to sign a 2 year contract to get low prices. Manufacturers make money from carriers buying the phone.
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This is the exact reason we offer a 30-day Full Money Back Guarantee. The logistics of what you are suggesting wtih over 6,000 retail stores nationwide would be staggering and the loss of equpment alone or not-returned equipment would equal millions of dollars. If you want to come to VZW as it appears you might, go ahead and port your number over and you ALWAYS have 30-days to make a decison...
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