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Trying to get in contact with Customer Service
smills123
Member

I've been trying to get in contact with CS in regards to my account/service. I made a payment today-in full- which according to the recording and kiosk in the store was posted to my account today. But I'm without service and can't get in contact with anyone. The CS number just reroutes me to Financial Services where no one is available.

I'm having second thoughts with continuing with this carrier.

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Re: Trying to get in contact with Customer Service
AZSALUKI
Sr. Leader
Sr. Leader

just a guess, but they will likely make sure the payment clears your bank before restoring service. am i wrong to assume your service was shut off due to a delinquent payment?

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Re: Trying to get in contact with Customer Service
ashtontr
Sr. Member

Usually the payment of at least the past due will reconnect the service, however if it has not, FS is closed until Monday at 6am EST, their direct number is 1-800-528-7594, there's no way to correct this but to wait. Sorry about that! I don't like it either. As for the payment clearing, if it is not cleared by the bank you will acquire an NSF fee and the payment would be reversed.

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Re: Trying to get in contact with Customer Service
Ann154
MVP MVP
MVP

I'm not sure if financial services is open on Sunday. You'll probably have to contact them on Monday during business hours.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Trying to get in contact with Customer Service
ashtontr
Sr. Member

Oh yes they close at 9PM whatever time zone you are in.

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Re: Trying to get in contact with Customer Service
smills123
Member

I went into the store to pay in Cash via the kiosk.  I'm not sure if that makes a difference?

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Re: Trying to get in contact with Customer Service
ashtontr
Sr. Member

Cash would be fine, did you pay the ENTIRE past due amount? Services usually reconnect automatically after at most an hour.

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Re: Trying to get in contact with Customer Service
anthony07
Member

i set a payment do monday for my past do amount why is my phone disconected?

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Re: Trying to get in contact with Customer Service
ashtontr
Sr. Member

You SET a payment? or you actually PAID the amount?

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Re: Trying to get in contact with Customer Service
smills123
Member

Yes, I have my receipt from the Kiok and the past due balance is 0.00 and my current balance for the next payperiod.  and here on MyVerizon it says "Paid in Full!".

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