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UPS Lost my return and I need Verizon to enter the claim
Lauraferrell2
Member

I dropped off my phone at USPS post office using the Verizon supplied return label. I forgot to note the tracking number. Verizon claims they did not receive the return phone and charged me 740.00

They said that they would take the charge off my account after a couple hours of being on the phone.

My ticket [Removed for Privacy]

was opened.

May 16, 2022

The charger’s never taken off I called back in after two hours of being on the phone with multiple people wasting my families day They told me they are not taking the charge as they previously indicated.

I said well I’m gonna cancel this is horrible and they said,  go ahead and cancel.

WOW by the way my phones

Paid off but they also Locked it off so I can’t even go anywhere I’m in purgatory.

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Re: UPS Lost my return and I need Verizon to enter the claim
vzw_customer_support
Customer Support

Hello @Lauraferrell2,

 

We are always here to help when you need us the most. I would be concerned too if something like this were to happen to me. What was the reason for this return? Normally, our return labels are for UPS or FedEx. Do you recall the exact type of return label you had?

 

-Christopher

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Re: UPS Lost my return and I need Verizon to enter the claim
vzw_customer_support
Customer Support

Lauraferrell2, I have sent you a private note, can you please respond to the Private Note and we will be able to then access your account. 

-Santo

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