UPS lost my iphone return. UPS told me that Verizon needs to set up the claim. I am now in hour 2 of being on hold. Can someone from Verizon help? I am concerned with the loss of such an expensive item.
munson1578, we regret to learn that UPS lost your returned phone. We'll need to file an internal ticket to investigate the missing device. We've sent you a private message to further assist. Thank you.