Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Unable to complete transfer request

I am trying to complete a transfer request for 3 lines that was on another account. The account owner has completed their part and I got the email to complete the transfer. I completed the credit check and created a PIN for my account. When I get to the page to pick a plan for the lines is where I run into issues. The first line I can pick a plan, the second I can pick a plan but then it takes back to the previous page to "pick a plan" and over and over. It never accepts the plan I choose for that line. I have tried doing this from several other browsers, my ipad and my iphone and get the same problem. 


Any suggestions? 

Re: Unable to complete transfer request
Customer Support

This may be an issue with some sort of qualification. What happens if you select the same plan that was on the previous account? - NicholasS_VZW