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Unable to complete transfer request
renee_334
Member

I am trying to complete a transfer request for 3 lines that was on another account. The account owner has completed their part and I got the email to complete the transfer. I completed the credit check and created a PIN for my account. When I get to the page to pick a plan for the lines is where I run into issues. The first line I can pick a plan, the second I can pick a plan but then it takes back to the previous page to "pick a plan" and over and over. It never accepts the plan I choose for that line. I have tried doing this from several other browsers, my ipad and my iphone and get the same problem. 

 

Any suggestions? 

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Re: Unable to complete transfer request
vzw_customer_support
Customer Support

This may be an issue with some sort of qualification. What happens if you select the same plan that was on the previous account? - NicholasS_VZW

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