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Unable to upgrade plan and Chat doesn't work
ggigv
Member

I want to upgrade my plan to the verizon suggested plan. When I click on choose plan I get this message:

"Your request could not be processed at this time.
Please try again later."

Your request could not be processed at this time. Please try again later.

I click on chat and no chat appears. Is the site overwhelmed? I have tried 5 times over 2 days and same result. This is unacceptable. Time to look for another provider.

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Re: Unable to upgrade plan and Chat doesn't work
vzw_customer_support
Customer Support

We definitely want to make sure that you have the correct plan according to your needs, and we will be glad to provide you with the top-class assistance you deserve on this platform. We've contacted you via a Private Note to continue assisting you.

GeovannJ_VZW

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Re: Unable to upgrade plan and Chat doesn't work
ggigv
Member

Chat started working. I had two separate chats including with a supervisor.

Apparently since my account is associated with Century Link, Verizon is helpless to upgrade or make any changes in my account. I contacted Century Link but they will not de-enroll my verizon account. So I am stuck. Looks like my only option is to cancel service with both Century Link and Verizon and move to a new carrier. Hard to believe Verizon would put themselves in a position to he held hostage by Century Link.

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Re: Unable to upgrade plan and Chat doesn't work
vzw_customer_support
Customer Support

As a valued customer, we certainly don't want to lose you, and we'll do everything we can to assist you here. My team member has sent a private message to you to help. Did you receive it? RobertC_VZW

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