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Unacceptable wait times for no reason almost like being kidnapped

On hold for an hour then painful 2 hour chat that didn't solve my problem (which was one of their making!). Kept saying "I'm an hour [then 1.5, then 2] late for work, what is it we're working on right now?" & getting generic responses like "please stay on the line, I am working on solving your problem", and "I am still here with you" which I thought was odd, well of course you should still be here with me since you told me you were working on my problem!

But I was afraid to hang up & have to start all over again some other day ... so I  feel like I was kidnapped by their extremely poor service!

In the end all I got after being 2+ hrs late for work was a generic video saying we don't have good service in your area [uh, yeah, I knew that already!]  buy this network extender" which wasn't even why I called in the first place! ARGH!

Re: Unacceptable wait times for no reason almost like being kidnapped
Customer Support

We always want you to have excellent service. We'd like to see what's going on. Let's getot the bottom of this. Please send us a Private Note for assistance.*Melissa