This evening's news featured a warning about thieves who request that a user's phone number be transferred to their phones. This gives them access to financial and other data, and the ability to switch the user's passwords. One man lost $1 million dollars to this fraud.
What is Verizon doing to verify that those requesting a phone number swap are the authorized users? And what can users do to prevent this from happening to them?
When devices are changed, Verizon prevents certain actions to be done for a period of time as a security measure.
Let's say you forgot your PIN when you called into customer service. Under normal circumstances, a rep can send a temporary code to verify. Now take the same scenario, but you upgraded your phone. Your line will become ineligible for that same secure code.
When a device is lost / stolen, the best thing to do is the report it so both the device and sim card become blacklisted until the owner confirms they recovered the device. It's actually really hard to casually gain access to someone else's Verizon account.
We know the importance of having all the information you need about our policy. You will be able to find the answer to most of your questions in the link below. Let us know if you need additional assistance.