This evening's news featured a warning about thieves who request that a user's phone number be transferred to their phones. This gives them access to financial and other data, and the ability to switch the user's passwords. One man lost $1 million dollars to this fraud.
What is Verizon doing to verify that those requesting a phone number swap are the authorized users? And what can users do to prevent this from happening to them?
When devices are changed, Verizon prevents certain actions to be done for a period of time as a security measure.
Let's say you forgot your PIN when you called into customer service. Under normal circumstances, a rep can send a temporary code to verify. Now take the same scenario, but you upgraded your phone. Your line will become ineligible for that same secure code.
When a device is lost / stolen, the best thing to do is the report it so both the device and sim card become blacklisted until the owner confirms they recovered the device. It's actually really hard to casually gain access to someone else's Verizon account.
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There are multiple news stories online, that Verizon has a new option: "Number Lock". This switch can be turned on from the "My Verizon" phone app. HOWEVER, just checking now, I do not see that switch under any category.
What the heck is going on? I need to turn this on ASAP.
Thanks for your kind replies. HOWEVER, I was informed yesterday by one of your agents, that the "Number Lock" feature is ONLY available to postpaid customers. I am a prepaid customer, so I cannot use the feature. Apparently Verizon is ignoring the many many reports online of SIM Swap attacks, port out attacks.
I highly suggest your mid and upper level management, read this research paper. It shows how easy it is to subvert the Verizon store employee's, who check for 'valid' ID before doing a SIM swap. The paper shows that 10 out of 10 Verizon illegal SIM swap hacks, SUCCEEDED.
Which means that Verizon enables easy identity theft. I would appreciate a response on behalf of Verizon, that they are actively working to eliminate such thefts.