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Unauthorized access
nothappywithyou

I have had unauthorized change made on my account by a local Verizon store and now cannot get my phone unlocked 

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Re: Unauthorized access
vzw_customer_support
Customer Support

We want to make sure that your account is set up exactly as it should be. If you don't mind, what exactly is the change and what seems to be the issue with the phone lock? You can learn about our Unlocking Policy by clicking here: http://spr.ly/6603zt6s7. Looking forward to learning more and seeing how I can help.

-Chris

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