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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Unblock not working?

I had blocked a phone number the Verizon app, and then unblocked it. The person whose number I blocked still is unable to call/text me, even though the block was taken off, and the number is showing on my “previously blocked” list. Any ideas why this might be? 

Re: Unblock not working?
Customer Support

Sandyruh, we can definitely help with looking into this with you. Have you powered off and on your device after the device was removed from the block list? *Jose