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Unfair pricing by store when changing plans

I went in person to a Verizon store to see about changing my plan I was told my plan would only be $107 a month. I get an email that says something totally different. Why is it when you go into the store they are not honest about the total price which includes tax etc. why do I not receive a 21% discount because I work for United healthcare. None of this is right or ethical.

Re: Unfair pricing by store when changing plans
Customer Support

We certainly understand your concern with the situation. Please send us a Private Note, so that we may assist. *Jesse