After you return a phone, how long does it take the phone agreement to fall off? The store rep told me it was off when I was in the store but the when I tried to order the Note 7 the agreement is still on showing on my line.
It doesn't fall off. A supervisor will have to review the account and order it for you.
It's important that your account is updated to reflect the return of your device, HMJAM622. I have sent you a direct message to assist. Please reply to my message.
AndreaS_VZW
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