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Re: Unlimited Data being taken away
smokin69
Member

I ordered a iphone 5s on sept 27 on there web site and it said i could keep my unlimeted data plan then i find out that there was a gluit in there system ad that they will honor it but now that i have my phone they say they will not honor it need help on what to do here is a copy of my email Order Confirmation





Trade and Upgrade Event. Special Rates! Limited Time Offer. Trade-In your old device and get a Verizon Wireless Gift Card.



and here is a copy of one of the web pages that say they will honor it

Verizon Will Honor Upgrades From This Past Weekend, Unlimited Data Shall be Kept

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Well, we heard back from Verizon with regard to this past weekend’s unlimited upgrade extravaganza, and the news is going to excite those of you who upgraded, that’s for sure. According to Big Red, they will honor orders which were approved over the weekend, allowing customers to retain unlimited data and receive devices at discounted prices. Yep, you read that correctly.

Here is the statement we just received:

Over the past weekend, there was a software issue involving some orders for customers seeking to upgrade their devices.  A number of customers who were upgrading devices were able to maintain an unlimited monthly data feature while paying a subsidized price.

Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.

Verizon Wireless corrected this software issue today (9/30).  The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone.

So, there you have it. Thanks, Verizon.

>Images removed as they contained personal info<

Message was edited by: Verizon Moderator><

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Re: Unlimited Data being taken away
HappyHelper
Sr. Member

Oh I understand... and I'm agreeing with you. Verizon just wants the money. That's the entire purpose of their existing. The squeaky wheel gets replaced my friend and losing a handful of customers while keeping 90+ million willing to accept the changes seems like the logical way to go.

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Re: Unlimited Data being taken away
jmcinvale
Member

When I absolutely have to buy a new phone I will either pay full retail or I will switch to a regular cellphone.

No need in having a smartphone without unlimited data and to get anything close to unlimited (10 GB a month) my bill will go up and I refuse to pay that much. I stream music a whole lot using my phone  

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Re: Unlimited Data being taken away
jpsme
Member

Being loyal to a company is great until it hurts the pocketbook. This move by Verizon to charge for data useage has hurt my pocketbook and I must make a decision. Life throws curveballs and expecting things to stay the same is unrealistic. Verizon has made an unpopular decision. It is up to the public to change Verizon's strategy. If enough offer advice it might happen. My advice Verizon - When you make a change inform your end user by training your reps to explain what options are available. I knew nothing about the full price/keep your old phone option until I read here.

Re: Unlimited Data being taken away
jmcinvale
Member

I doubt we'll ever see unlimited data again from Verizon.

>Personal info deleted<

Re: Unlimited Data being taken away created by jpsme in Verizon Wireless Services - View the full discussion

Being loyal to a company is great until it hurts the pocketbook. This move by Verizon to charge for data useage has hurt my pocketbook and I must make a decision. Life throws curveballs and expecting things to stay the same is unrealistic. Verizon has made an unpopular decision. It is up to the public to change Verizon's strategy. If enough offer advice it might happen. My advice Verizon - When you make a change inform your end user by training your reps to explain what options are available. I knew nothing about the full price/keep your old phone option until I read here.

Message was edited by: Verizon Moderator><

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Re: Unlimited Data being taken away
HauntedMike
Member

I got the same spiel about upgrading changes your contract.  When I told the rep that I could go to Tmobil for less than this and still have a great plan and that I've been a customer since they were Qualcom, the rep said (and I quote) "Verizon believes it has the best service so they really don't care what you do, because you'll be back."  Customer Service at it's best!

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Re: Unlimited Data being taken away
jmcinvale
Member

By best service they must mean best coverage areas.

Sent from my Verizon Wireless 4G LTE Smartphone

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Re: Unlimited Data being taken away
jmcinvale
Member

By best service they must mean best coverage areas.

Sent from my Verizon Wireless 4G LTE Smartphone

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Re: Unlimited Data being taken away
Foreverpurple
Member

Talk about a #RealityCheck I had to give up my unlimited data last year because I upgraded. The phone I bought (Droid Razr M) has documented radio issues making my 4G basically unusable unless I want to spend my day toggling in and out of airplane mode. Verizon/Moto don't seem to care about fixing it. The phone can't be rooted thanks to the last update Verizon pushed out. Thanks for that!

I'm due to upgrade next month and seriously looking at moving to Tmo after many years with Verizon. My $160/month bill will drop to $100/month for unlimited everyone on my line and a small usage package for my mother's line.

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Re: Unlimited Data being taken away
Techgmu
Member

I'm with you.... We need the unlimited data. Nearly twenty years with verizon for the three of us and have never switched. It's worth not upgrading....will probably just leave. Not worth it. I do know some people that have kept it...not sure how they rate over customer loyalty. They didn't purchase their phone for full retail price, either,

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