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Re: Unlocking a phone... Verizon refused
Not applicable

Frankly let t-moible take all the unlimited data customers. Let their network get saturated to the point of uselessness. every unlimited data customers that leaves Verizon frees up the network. There top 5% use 50% of the data. The more of them that leave the more data for the rest of US. If unlimited data was gone 100% caps could and WILL be higher. Caps are lower now because they have to compensate for the needs of unlimited data customers and that's not fair. I pay for my service too. I should have lesser service become some guy thinks it's his right to download 800 GB of data a month for $30.

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Re: Unlocking a phone... Verizon refused
vzw_customer_support
Customer Support

michaeljtimko, We are saddened to hear that you are considering leaving us! Our goal is to provide solutions to your device and data concerns. Have we had the opportunity to review your average data usage to determine the best plan for you? As far as the signal issue, we can open a network ticket to find out what the exact problem is and how we can improve your service. We truly want to keep you as a customer and are willing to go over our plans and device options that would best suit your needs. We understand that you want a new phone and we have the Device Payment Option that may be available to you, check here: http://vz.to/ZILXBT Let us know how we can help.

sheritah_vzw
Follow us on Twitter
@VZWSupport

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Re: Unlocking a phone... Verizon refused
michaeljtimko
Sr. Member

Sirguy, how do you know 5% use 50% of the network resources.  Is it because Verizon told you that.  In all my google searches, I have never been able to quantify just what percent existing unlimited data plans play.  I would like to get some real numbers out of Verizon.  Just how many customers still have unlimited data.  What is the average (in GB) th each unlimited data plan holder uses.

Also, in searching the web, I have only found a few examples of extreme mobile data use.  I am sure there are more, but they just fall under the radar.  I never heard of any one individual using 800 GB.  Nobody should be using that much data on a cell phone.  I am guilty of enjoying a Netflix movie here are there during the month or streaming something from Hulu.  I think the most mobile data I used in one month was 16 GB and that was only because the WIFI toggle got turned off and I did catch it until I tried to make a large game from Play Store.

As to data caps increasing, I don't see that happening.  Verizon recently changed Share Everything to More Everything as a marketing ploy.  You may get a little more bang for your buck, but I guarantee Verizon is getting the most bang from your bucks.  I can say this because prior to Share Everything, when data was unlimited, if you looked at the quarterly SEC 10k documents for Verizon, they would make on average 1 Billion (with a B) dollars per quarter profit.  When they moved to Share / More Everything, that profit went to nearly 2 Billion dollars on the very next quarterly 10k statement. 

I follow the stock market, so I keep up on these things.

The thought I will leave you with is one.  When we act individually, we are just one person and Verizon can ignore us.  We need to act collectively.  If we work together, then we can force Verizon's hand.  If we threaten to leave en mass, then we threaten their bottom line and thus their profits.  Verizon can offer unlimited data, but they choose not to because it more lucrative to make you pay to play.  We can get Verizon to offer service fees similar to T-Mobile where the subsidized phone fee drops after you complete the two year contract, but they won't do it as long as we let them double dip.

Re: Unlocking a phone... Verizon refused
Not applicable

http://news.cnet.com/8301-1035_3-57564716-94/unlimited-verizon-data-customers-beware-make-sure-your-...

The above article explains the 5% who consume data the most. It is not just unlimited customers. Note Verizon's numbers.

In their figures people on 3G are throttled if they use over 2 GB a month. That to verizon is heavy use. However no throttling on 4G LTE and it seems no abuse of the network.

With 60+ percent on the tiered or shared data plans the figures can go up or down, the cell provider is saying 5% are excessive data users. So its not just unlimited users that use this data. 5% is a very small number out of 120+ million customers. 6 million users out of 120 million is nothing.

The scare is whatever the providers want you to believe. Don't fall for it.

Good Luck

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Re: Unlocking a phone... Verizon refused
michaeljtimko
Sr. Member

@Sheritah,

I have been parsing as to how to respond to this message.  The reason is you did not address my concerns.  You essentially stated the company line.

You claim to want to find solutions to my device and data concerns, but when I mention possible solutions that Verizon doesn't like the answer is no.

Let's take Verizon Edge.  Edge is synonymous to T-Mobile Jump ATT Next and Sprint One Up.  ALL of these plans let customers with unlimited data participate.  T-Mobile & Sprint are still unlimited and ATT grandfathered their existing unlimited plan holders into the Next plan.  When I asked Verizon why they didn't do the same, the answer is we didn't want to.  If three major wireless carriers did it,.then why couldn't Verizon?

Then you attempt to throw out the bone that you call the Device Purchase Plan.  I am aware of it because I did it for my Note 3 and actually paid it off early.  The problem is the DPP does not offer the flexibility of Edge.  I now own my Note 3.  I can't trade it in on the next Samsung model and resume payments like an Edge customers can.

Verizon has never been the cheapest, but I stayed because of decent service and the ability to upgrade at a reasonable cost and have unlimited data.  If Verizon is not going to offer those terms,then I need to seek them elsewhere.  Based on strength of signal and cost, T-Mobile is the way to go.

I have been with Verizon for almost a decade and it appears customer loyalty means nothing because your willing to give up customers.

Re: Unlocking a phone... Verizon refused
Tidbits
Sr. Leader

loyalty is a marketing tool...  I will always say this and always have been...  Don't know why people call me a shill for saying it.  The more comfortable a business gets the more complacent they become.

Re: Unlocking a phone... Verizon refused
Not applicable

Elector wrote:

http://news.cnet.com/8301-1035_3-57564716-94/unlimited-verizon-data-customers-beware-make-sure-your-...

The above article explains the 5% who consume data the most. It is not just unlimited customers.

It HAS to be unlimited. Tiered data users aren't using more than what their tier says. If you're on a 2 GB plan then you're not using more than 2 GB. Simple math. The average of the top 5% is FAR above 2 GB.

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Re: Unlocking a phone... Verizon refused
Not applicable

No read the article. If you have 60%+ or more on tiered and shared data it does not mean that the customers don't consume less data especially with all the complaints of people using more data each month. Think.

If each customer had a stop gap on the account and say at their plan limit of 2,4,6,8 or higher Gigabytes then overage will not occur. But that is not how it is working.

Your statement of the 5% of Unlimited users are using 50% of the data is totally absurd. Read the article. By the way produce the article to back up that crazy claim that the unlimited data users are using 50% of the data by normal or by abuse. Produce the facts. Not the dream.

Verizon does not put a limiter on data, they want you to go over. You go over and it is MONEY in the till for them.

Good Luck

Re: Unlocking a phone... Verizon refused
Not applicable

Elector wrote:

With 60+ percent on the tiered or shared data plans the figures can go up or down, the cell provider is saying 5% are excessive data users. So its not just unlimited users that use this data. 5% is a very small number out of 120+ million customers. 6 million users out of 120 million is nothing.

The scare is whatever the providers want you to believe. Don't fall for it.

Good Luck

5% using 50% of the data. Doesn't matter if it was ONE user.  A small % using the majority of data is an issue.

It's like this. Say you have 100 people and 100 cookies. 5 people take 50 cookies and the other 95 have to share the other 50 cookies. or .53 cookies each. That is an issue. Especially when those 5 are paying the same price for their cookies as the other 95%. Now you stop those 5% from being greedy then everyone gets 2 cookies each. Or the 95% get nearly 4 times the amount of cookies.

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Re: Unlocking a phone... Verizon refused
Not applicable

Elector wrote:

No read the article. If you have 60%+ or more on tiered and shared data it does not mean that the customers don't consume less data especially with all the complaints of people using more data each month. Think.

If each customer had a stop gap on the account and say at their plan limit of 2,4,6,8 or higher Gigabytes then overage will not occur. But that is not how it is working.

Your statement of the 5% of Unlimited users are using 50% of the data is totally absurd. Read the article. By the way produce the article to back up that crazy claim that the unlimited data users are using 50% of the data by normal or by abuse. Produce the facts. Not the dream.

Verizon does not put a limiter on data, they want you to go over. You go over and it is MONEY in the till for them.

Good Luck

There have been people here on unlimited data that in the past that have posted their bills showing usage the HUNDREDS of GB. One guy used 900 GB in a month. Are you saying that is reasonable? One gets to pay $30 to use 900 GB while 450 others pay the same $30 for 2 GB to sue $900 GB? Anyone that thinks 900 GB is reasonable over data connection can't be taken seriously. Heck even my cable isp has a cap that's not even anywhere near that.

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