Upgrade Fee Question
buk1
Newbie

I have an upgrade fee on my phone for $70 and my daughter's phone $105 and my son's phone $35. I don't understand why.

 

0 Likes
Re: Upgrade Fee Question
vzw_customer_support
Customer Service Rep

Hello buk1! We know that the bill can sometimes be confusing, and we'd love to clarify this for you. Please keep in mind that the upgrade fee is $35.00 per line. Are you looking at the bill online? Can you press the + sign next to it to view the details? 

0 Likes
Re: Upgrade Fee Question
Tigerstep
Specialist - Level 3

An upgrade fee currently is $35. I'd look at your itemized statement more carefully.

0 Likes