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Upgrade Fee still charged when paying Full Price!
BuffaloNY
Member

This message board has stated that if I puchase a smart phone at full price, I would not have to pay the upgrade fee.  Wrong!  It is amazing to me that Verizon can say pay me $40 so that you can pay me $1,000 for a new phone and all the accessories.  I walked out!  It is a complete ripoff.

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Re: Upgrade Fee still charged when paying Full Price!
glitchedpixel
Sr. Member

That's on you for purchasing through a carrier. There's no money to be made off the equipment, price is the same be it Verizon or directly through the manufacturer.

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Re: Upgrade Fee still charged when paying Full Price!
rcschnoor
Sr. Leader
Sr. Leader

@BuffaloNY wrote:

This message board has stated that if I puchase a smart phone at full price, I would not have to pay the upgrade fee.  Wrong!  It is amazing to me that Verizon can say pay me $40 so that you can pay me $1,000 for a new phone and all the accessories.  I walked out!  It is a complete ripoff.


You were likely looking at posts from over 5 yrs ago if they said that.

 

Purchase your phone as an unlocked version thru the manufacturer if you don't want to pay the upgrade fee. Apple and Google are manufacturers which sell unlocked versions which will work on Verizon. I'm sure there are others.

 

Of course, if you purchase an unlocked version, you may find that some Verizon capabilities are not available on the unlocked version. For example, some people have reported that wifi calling is not available on some BYOD android phones. I have had the experience that wifi calling does work on my unlocked Pixel 3.

Re: Upgrade Fee still charged when paying Full Price!
vzw_customer_support
Customer Support

Hi BuffaloNY, I'm sorry to hear your shopping experience was not stellar. We're here to help. To clarify, are you looking to purchase a phone outright upfront or are you looking to make the monthly device payments? You are able to save $20 by processing your purchase online: https://www.verizonwireless.com/support/upgrade-device-faqs/#upgrade-fee

MelissaP_VZW

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Re: Upgrade Fee still charged when paying Full Price!
boringusername
Sr. Member

@BuffaloNY wrote:

This message board has stated that if I puchase a smart phone at full price, I would not have to pay the upgrade fee.  Wrong!  It is amazing to me that Verizon can say pay me $40 so that you can pay me $1,000 for a new phone and all the accessories.  I walked out!  It is a complete ripoff.


The upgrade fee applies to everyone. Also why do it in store where 's is $40. If you upgrade on it's $20. You're phone payments on that $1000 phone are more than the $40 upgrade fee so I can't take your complaint seriously anyway.

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