Re: Upgrade Fee
mama23dogs
Legend

@Customer227 

Say what now?  “Trouble shoot” what issue?   
Are you referring to the optional device tech support included with insurance?  

There is no fee to call, or upgrade, with customer support.  I believe they do charge a fee if you pay over the phone with a customer service representative.  

 

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Re: Upgrade Fee
Customer227
Enthusiast - Level 2

Correct, if you have a discrepancy with your bill or if and when you need clarification there will be a charge to speak with someone. Or you can try their chat at no added charge, except for cost paid by way of stress/frustration/lack peace of mind. 

Upgrade free/erroneous fees; a rose by any other name...

At the end of the day it's another way Verizon avoids transparency and it's disappointing as a long  time customers texperience Verizon operate with such dishonesty. This was not the norm when I joined.

 

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Re: Upgrade Fee
vzw_customer_support
Customer Service Rep

Customer227, 

We always want to set the proper expectations. We don't charge to troubleshoot. That's always been free with Verizon. What concerns you?

KatiM_VZW

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