Hi, thethea! Thanks for reaching out to us in regard to your recent experience. Please send us a Private Note for further assistance. We're here to help!
Would have been nice to receive any indication that a response was made to my post. No email, text, or indication on the app. Also feels a little useless to have a public forum if the responses are only going to be "send us a Private Note" also issues have continued. I hope I can at least get sufficient support moving to a new provider. I shall respond via Private Note shortly!
We're here to help navigate the concerns you have with your upgrade. We look forward to hearing back from you via Private Note. Let us know how we can help.