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My upgrade was cancelled by Verizon after it "expired". I was not able to pick it up at an authorized retailer location. Now My Verizon says I have to wait two years or pay off the device which IS paid off. In other words -- my upgrade is gone. I have waited several days, hoping that the system would update and I could start over. I have made numerous attempts to use online chat -- with no result. The automated agent is not helpful and all requests to be connected to a "live agent" have resulted in nothing. How do I get my upgrade now?
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Making sure that you are able to upgrade your device is definitely important, Robert. If your in store pickup order has been canceled, and you are having issues processing a new order. I would definitely recommend reaching out to our Internet Order Support team at 1-888-866-6924 to make sure the order was canceled completely.
AlfredoR_VZW
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Hi,
Thank you for that information. Does that team have the same hours as Customer Service?
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I understand this is important for you, ROBERT0071. Their hours of operation are Mon-Sat 8:00AM - 2:00AM ET & Sun 9:00AM - 1:00AM ET. I want to help you get a second opinion with this order. I sent you a Private Note so we can work on this together.
GersonG_VZW
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I'm having the same issue, and I can only use the promotional trade in offer until the end of the month. Pretty frustrating right now.
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Hi, DZasadny. Can you send us a private message, so we are able to take a look at available options?
*Alexis