I went into the Verizon store to upgrade. The employee said I could trade my phone in but the employee said that the credit I get for the trade in had to go towards accessories. I'm switching providers. This is crazy.
Upgrading to a new device should be an exciting and pleasant experience, CMC4. You came to the right place for support and expertise. It is not necessary for trade-in value to be applied to an accessory purchase. Here’s more detail on our trade-in program: http://spr.ly/66081VmIj Much of what we need to discuss from this point is account-specific. We’ve sent a Private Note to continue, and are looking forward to working out a solution.