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Upset about BoGo, Trade in and multiple times being told things that don't actually happen
sheilsrave
Member

Dear Verizon Customer Support,

 

The individual agents that I have spoken with have always been helpful and lovely.

 

That being said, I purchased an iphone 12 proMax with a BoGo deal in Jan 2021. Unfortunately, because of the way it was processed in the store in person (maybe pandemic related?), it did not actually go through properly. I have the original receipt that I was told to submit if there were any issues.

Well, there were issues and I did submit the original receipt. But unfortunately, each time I called (and spent hours on the phone) I was told something, that ended up not occurring. And each time I was told different things (thinking -- why didn't the last person tell me this?!?!). It has gotten to the point where I feel like I may be naïve to fraud or gaslighting. Am I being told things just to appease me? 

I am a physician frontline worker, who earns less than many nurses I know. Nurses rock! However, why is it that the *heroes* program doesn't include doctors. Are we not considered heroes? Is it b/c some doctors are high earning? Not all are-- especially those on the front lines. 

I have 3 kids in elementary school, and have been swamped with work *while* trying to educate my children during this pandemic. And I did the BoGO deal originally to improve my ability to conduct telemedicine with patients -- my old phone was an 8Plus, and the larger screen PLUS the clarity of the 12 Pro Max really improved my ability to conduct telemedicine AND to take better photos of physical exam findings to submit to the patient record (and therefore, receive higher quality advice from specialists). However, I did not realize at the time, that I would end up paying for 2 iphone 12s (instead of the 1 I originally thought I'd be paying for). I feel like I fell victim to fraud by a mult-national company and I also feel like I have no recourse. 

 

Thanks for listening,

- "upset about bogo "

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Re: Upset about BoGo, Trade in and multiple times being told things that don't actually happen
vzw_customer_support
Customer Support

Verizon recognizes the contributions of all who serve in healthcare professions, thank you! I apologize for the confusion surrounding your upgrade and I'm here to help. I will be sending you a Private Message momentarily.  -Yani

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Re: Upset about BoGo, Trade in and multiple times being told things that don't actually happen
vzw_customer_support
Customer Support

Let's look into this. Please advise your full name and wireless number. -Yani

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Re: Upset about BoGo, Trade in and multiple times being told things that don't actually happen
sheilsrave
Member

I did not receive a private message, Yani.

 

I do not feel comfortable posting my full name and phone number here. 

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Re: Upset about BoGo, Trade in and multiple times being told things that don't actually happen
vzw_customer_support
Customer Support

sheilsrave, we are happy to help you in any way possible. Do you have a submission ID regarding the trade in? *Joshua

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