VERIZON BOGO FRAUD, BAIT AND SWITCH???

[SCOLEW90]

Has anybody else run into this type of situation?

In July 2018 I contacted Verizon regarding updating my phone.  I’d been with Verizon for 4 years and my phone was obsolete.

The sales rep offered me a BOGO on the Pixel 2. The second phone was for my wife who I was bringing over from T-Mobile.  I accepted and signed the contract. This was on Saturday July 21^st.  The phones arrived and were activated on Tuesday July 24^th.

I’ve called Verizon at least 8 times trying to get the BOGO straightened out as they keep billing me for both phones.  The last call I made (January 2019) I was told that the BOGO had been denied because the BOGO offer expired on Sunday July 22^nd.  The sales rep made no mention of this during the sales transaction.

Saturday July 21^st – contract signed.

Tuesday July 24^th – phones received and activated.

Sunday January 6^th – customer service informed me that the BOGO offer expired Sunday July 22^nd and that because the phones were not activated until the day I received them that I did not qualify for the BOGO.

Shady business practices?  I think so.