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VERIZON*DIGITAL CHAT charge
mckjim66
Member

I've noticed a substantial charge on my bank account from VERIZON*DIGITAL CHAT E 800-922-0204 FL

How do I determine if this is a charge from VZW/Verizon and not a fraudulent charge?   

This does smell like fraud and I'm working with my bank at the moment.

Re: VERIZON*DIGITAL CHAT charge
9wood
Sr. Member

Would dispute the charge with the bank seems rather suspicious to me

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Re: VERIZON*DIGITAL CHAT charge
mckjim66
Member

I've done just that.  VZW customer support has also reached out to be via a PM and is investigating to see if there was an actual charge.

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Re: VERIZON*DIGITAL CHAT charge
acraftylady2
Sr. Member

Search the forums, big discussion on this a while ago.  

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Re: VERIZON*DIGITAL CHAT charge
vzw_customer_support
Customer Support

We're glad to read that you're getting the help you need. Let us know if you have any other questions.

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Re: VERIZON*DIGITAL CHAT charge
pbfischer
Member

I just got off the phone with Verizon and it was determined that the charges on my account were for taxes on an upgrade ($21.27) and a new phone ($60.70) and the Digital Chat label was because the Digital Chat department was the department who originated the charge.  So in my case all is well and not fraudulent although very confusing!!  May be the same for others.

 

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Re: VERIZON*DIGITAL CHAT charge
vzw_customer_support
Customer Support

I'm very glad to learn that everything got straightened out for you. Thanks for keeping us updated. -Christina Lee 

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Re: VERIZON*DIGITAL CHAT charge
vmoe
Member

I recently was charged $69.52. Same thing. Chat with Verizon.....no clue.  

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Re: VERIZON*DIGITAL CHAT charge
vmoe
Member

VERIZON*DIGITAL CHAT E 800-922-0204 FL $69.52. Is this the tax form an iPad I bought my son?

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Re: VERIZON*DIGITAL CHAT charge
vmoe
Member

VERIZON*DIGITAL CHAT E 800-922-0204 FL. I got this shortly after I bought a Verizon iPad.   It was the local and state......SALES TAX.  I added the two tax amounts up and they matched the charge.....EXACTLY.   Verizon Reps do not know this. They cannot find records of this. You have to look through your Verizon receipts and find the SALES TAX. 

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