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Hello, James19791. We are very sorry to hear about what happened to your order so unexpectedly. We completely understand how concerning this is and we definitely want to help going further in every way that we can. So that we are updated, can you please share any details you have regarding why it was that your order was canceled?
I was not given a reason as to why it happened and I talked to several CS reps all assuring me that everything was in the process then today I got informed the order was canceled without reason I thought I missed something during the process.
Good afternoon, James19791! We are glad to hear our specialist took care of your concern and it was resolved! Thank you for being part of our Verizon family! ~Rachel