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Verizon Customer Service - help
HeyVerizonUThere

I switched my family from T-Mobile to Verizon wireless and it’s been a nightmare. I explicitly switched for a discounted gizmo watch price, which the virtual sales rep sold to me with a photo of the deal. Four months later, 12 hours of my time and they seem to be refusing to honor the deal. This is after sharing the proof of offer, switching my wife’s plan to the plan that gives 50% off of a smart watch (per their instructions) and basically being promised that they would get back to me with a resolution...and not once getting back to me. This company has a lot of work to modernize their view of customer service (aka - Amazon and more modern companies) and I’ll be switching back to T-Mobile as soon as I have a chance (maybe checking AT&T as well).

Surprisingly, T-Mobile customer support was easily accessible and resolved issues quickly. Verizon does not seem to give their customer support (all nice people who seem to want to help) authority to satisfactorily resolve issues and makes dealing with the company near-impossible. And, as it turns out, T-Mobile has better signal in my home.

I expect better from big companies in the age of COVID. Especially when families are dealing with a mix of remote schooling, work from home and general life disruptions. The company you’re paying for a service should make your life easier...not more difficult.

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Re: Verizon Customer Service - help
Tigerstep
Sr. Member

A Gizmo watch is not a smart watch. Customer service can't give you a discount that doesn't exist. There's nothing to honor here, get yourself an Apple watch or a Galaxy watch if you want 50% off a watch line. The Gizmo watch lines are only $5 a month anyway. 

Even if you switched to a smart watch, those go from $10 to $5 putting you at the same $5 watch charge.

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Re: Verizon Customer Service - help
HeyVerizonUThere

Appreciate the thought and constructive ideas but with all due respect you’re generalizing a situation that is personal to my family. For example, the watch is for my young daughter who I’m not about to buy an actual smart watch. And I’m paying $12 a month even though I was sold $5 per month. So, if Verizon was charging me what you say they should be charging me and what Verizon told me I’d be charged, this wouldn’t be an issue.

To me, a person (and company) is only as good as their word. I was sold on switching from T-Mobile for a deal that does exist based on what I was sold and a screenshot I was sent by the sales rep.

Thank you for helping me make my point. I’m expecting the gizmo to cost $5 / month.

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Re: Verizon Customer Service - help
vzw_customer_support
Customer Support

Nobody here wants you to leave, HeyVerizonUThere. A offered option from a rep not going through would not sit well with me either. What model of Gizmo is it that's active?

 

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Re: Verizon Customer Service - help
HeyVerizonUThere

Appreciate the response. It’s the Gizmo Watch 2 (is that what you’re looking for?)

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