Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Verizon Customer Service is Lacking...

How can I send a private message?? I'm not getting support from Verizon like I should. I get different answers all the time. The Agents go against what the ads say. I don't like getting the runaround. How can Verizon go against their ads? I sent a copy of the ad, they still disagree. I can't get past anyone to give me a higher up to assist.

Re: Verizon Customer Service is Lacking...
Customer Support

Thanks for letting us know. We do want to help! If you're having trouble sending a Private Note, you can also reach out to us on Facebook or Twitter. Just search for Verizon on either platform, and send us either a DM or PM! We're here for you!