On Tuesday of this week my phone stopped working. I had an old phone in the house and tried to activate it. The recording told me to call Cust. Serv. I was on the phone with them from 8:50 to 10:45.. They would not let me activate the phone because it was too old (acceptable) and my "plan" was out of date!. I told them I had an identical phone, as the one that broke, on order (which I did) and would try to activate that one/. I was told that I would have the same problem.. I went up to the supervisor level and was told the same!. What it comes down to is this, If I didn't pay more for a plan (share everything) or pay less for a plan that I lose services on, they were unable to activate my phone:. I said that this was extortion, holding my phone service hostage until I paid up and the reply was that these were the alternatives;. The reps that I spoke with were understanding but could do nothing as the computer wouldn't let them|. I thanked them and asked to speak to the supervisors boss and was told that they would send him an email and that he (Jeremiah, from Indiana) would call me back within 72 hours......still waiting. Next Stop, Connecticut State Atty. Gen. Office, maybe they can help..
