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Verizon Go during power outage.
James_Customer

Power went out today.

My verizon phones (3) and tablets (2) were useless.

I have Verizon 5G start.

I could not even sent a simple "test" text to anyone in my house using my Verizon Devices.

I also happen to have a Spectrum Wireless phone that I pay 15 bucks a month for.   It supposedly runs on the Verizon network towers, and gets low priority like Verizon Start.

The Spectrum phone was fine.  We browsing, anything I wanted.

I could not load a google search page with my Verizon devices.

Dead to the world, and yet the subaccounts like Spectrum work fine.

I feel like I was ripped off with Verizon Start.  4g?  How about no service?

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Re: Verizon Go during power outage.
James_Customer

Maybe it's not Verizon Go, whatever it is, it's non-existent service.  

Might as well switch all phones to Spectrum, as least Verizon gives Spectrum customer network priority. 

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Re: Verizon Go during power outage.
vzw_customer_support
Customer Support

James_Customer,

 

I'm so sorry to hear your phones weren't working when you needed them. Our goal is always to keep you connected and I greatly appreciate you letting us know. We're glad to assist you with this. How does your service normally work in this area when not on Wi-Fi? What are the zip code and nearest cross streets to where this happened? 

 

-Andrew

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Re: Verizon Go during power outage.
vzw_customer_support
Customer Support

We always want your phone to work properly. Let's see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

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