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The retail stores are a joke with their ridiculous appointment process. There’s a high possibility that they won’t even have the inventory when you show up, which is exactly what happened to me. They don’t seem to care. I have been trying to get a customer service rep on the phone for 2 days. Yesterday, I requested a call back. They called back, then hung up. Waited over an hour for nothing. Called right back, on hold for 2 hours. No one ever answered. I’m currently on hold now, going into 1 hour. Verizon has gone completely down hill with customer service, and should be ashamed, but they’re not. Stop blaming Covid on your failures. My roommate called T-Mobile yesterday, and someone came on the line within 30 seconds. I highly recommend to stay clear of Verizon. They are not the best in coverage anymore. My reception has grown increasingly worse!
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We would be more than happy to review your services with you in depth. To allow us to do so, please leave us a Private Note here, or reach out to us online @VZWSupport on Twitter or Facebook.
*Robert
We would be more than happy to review your services with you in depth. To allow us to do so, please leave us a Private Note here, or reach out to us online @VZWSupport on Twitter or Facebook.
*Robert
I worked out my issues with customer care. Thanks.
Ivew been up 4 days all night chastting with these F k g Mor on s, still no service but everyone else in the house has it. They are id i ot s
Good Morning! We are here help. Let's work together and make sure you are able to stay connected. Can you tell us a little more about the issues that you are having? ~Gina
I have been with Verizon for 13 years and recently had horrible customer service. It was supposed to be a simple trade-in and upgrade your plan. But the website had issues with making sure all the information was accurate. I called the support line, and the average wait time was one hour. I waited the one hour; then it hung me up, lol. I used the text support version, and they could not help. I found out you can schedule a callback, which they must be so short-staffed because it was a week out. The order came via FedEx; now, fast forward in time, half the order was missing. My online account said delivered, set up your new phone. I only got the screen protector and case, no phone. I text the support line, which seems the fastest, but it's an outsourced call center. They said, sir, everything is delivered. I told them the phone and additional charger were missing. They looked into it for 30 mins. They said the warehouse shows a second-order via UPS with the second half of the order. Ok, great, but why does it not reflect on the website. A week later, the Phone and charger never came because of a wrong address. It was the same address as FedEx, but UPS was wrong. I texted support again, and it was a repeat. Sir, your order has been delivered. I said it was missing half the order. I called again and, after 17 mins, spoke to someone in India. For one hour, he tried to help but couldn't. Finally, I got transferred to a live US customer service rep. I was so upset that I canceled everything and kept my old phone and plan—the worse ten days of my life.