So, I learned today that Verizon will not allow Fedex to release a package before it's scheduled "Delivery Date." I found this out when the tracking stated that the package was at my local facility, 4 miles away, and the status stated "Package not due for Delivery"
So I called to see about picking it up since I have to drive past the facility later in the day. I was informed by the Fedex person that Verizon doesn't allow the package to be released early. This makes no sense, especially since I paid for the phone and am past my 2 year upgrade date. I can't see any reason not to let me have the phone today. Now I have to sit at home all day tomorrow since Fedex can't give a more exact time then before 7pm.
Now if it is so people don't activate a phone early, why not put something in the activation system that won't let the phone activate until a certain date?
I just find this extremely disappointing. Of course I can't change providers now, since I'm locked in for 2 more years, but add this to my experience last week. I went to the Verizon Store, not a 3rd party store, to upgrade my phone. I was 5 days early, but my Droid Incredible wasn't accepting text messages, stated I was out of memory, even though I wasn't even using 1/4 of the internal or SD card memory. They wouldn't waive the 5 days and allow me to upgrade early with my full discount. So, I've had to use a phone that had gone defective for a week. I could have have a replacement phone shipped to me, but then I would have been replacing it almost as soon as I got it. And this is even after being a loyal customer for almost a decade, and upgrading my phone and signing new contracts every 2 years. And now I have to wait even longer because they won't release the package even though it is in my town.
Verizon customer service has really gone downhill lately, not sure if I'm going to stay with them after my next contract is up.........
