I just ported over my AT&T landline to a Verizon Home Phone Connect. I activated the phone this morning and the phone (and attached answering machine) seem to be working fine. I have 2 other extensions in the house, with the same phone number and different jacks. From what I read in the manual, I did not expect these 2 other extensions that are not directly connected to the Home Phone Connect box to work once the port was complete. However, the phones do not ring, but I am able to get a dial tone and make outgoing calls from both of these phones. I just want to be sure that I will not continue to be charged for AT&T service, and that these phones will continue to work. Do I need to disconnect the landlines from the box outside my house to insure that the 2 extensions continue making outgoing calls? Is this step necessary in order for these 2 phones to accept calls? Thanks for your help.
I don't think you are being clear enough on your setup.
Are you saying you have 1 phone and 1 answering maching plugged into the Home Phone Connect(HPC)? The problem you are describing, I assume you have the HPC plugged into a wall phone jack, although you do not say that this is the case.
If I remember correctly from the HPC owners manual, it is not recommended to have the HPC plugged into a wall phone jack, although I have never tried to do this and am unaware if it would work. I believe that any phones you want to use with the HPC are "supposed" to be plugged directly into the base unit. This is why I use a cordless phone base station plugged into the HPC and have additional cordless phones located throughout the house which are connected to the HPC via the base station.
Thanks for your reply. I will try to clarify. The HPC is not plugged into a wall jack. The cordless phone base station and attached answering machine are plugged directly into the HPC, as they are supposed to be, and the HPC is plugged into a standard electrical wall outlet. The other 2 landline extensions in different rooms in the house are plugged into wall jacks right now. Do I need to get cordless extensions instead of the 2 corded ones I have now? How are your cordless extensions throughout the house connected to the HPC? Thanks.
If the phones in the other rooms are not cordless extensions, they have no connection to the HPC and therefore will not ring when the HPC receives a call and the outgoing calls are not going through the HPC. Your port is most likely not fully complete yet and you are still able to make outgoing calls via your AT&T service, although not via the number associated with your HPC. When your port is fully completed, you will not be able to make outgoing/incoming calls via those other lines.
Thanks for your help. I think you might be right, that the port is not
totally complete. I will wait a day or two and see what happens.
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Re: Verizon Home Phone Connect question
created by rcschnoor
(https://community.verizonwireless.com/people/rcschnoor) in Verizon Wireless Services - View the full discussion
(https://community.verizonwireless.com/message/856961#856961)
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