Verizon Is Too Big. Removed "Service" from the Customer Service Focus
PABro
Enthusiast - Level 2

I am preparing to leave Verizon after 10-years with them.  After 4 weeks of trying to resolve an issue which an agent identified the resolution early in the series of events, to date, nothing has happened.  Correction, something did happen; they are trying to charge me money for a mistake on their end.  Where is the "service" in their customer service department? 

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Re: Verizon Is Too Big. Removed "Service" from the Customer Service Focus
Ann154
Community Leader
Community Leader

Why don't you file a notice of dispute?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Verizon Is Too Big. Removed "Service" from the Customer Service Focus
verizonmoderator1
Moderator
Moderator

See Is Verizon Off Track; Too Big; Lost Its Way for continued discussion.

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