Verizon Is Too Big. Removed "Service" from the Customer Service Focus

[PABro]

I am preparing to leave Verizon after 10-years with them.  After 4 weeks of trying to resolve an issue which an agent identified the resolution early in the series of events, to date, nothing has happened.  Correction, something did happen; they are trying to charge me money for a mistake on their end.  Where is the "service" in their customer service department? 

[Ann154]

Why don't you file a notice of dispute?

[verizonmoderator1]

See Is Verizon Off Track; Too Big; Lost Its Way for continued discussion.